Medical and Counselling Services

• The District Health Centres/District Health Centre Expresses (collectively referred to as DHCs) across all 18 districts in Hong Kong serve as hubs to co-ordinate various primary healthcare services for the affected residents.
• By calling the hotlines of the DHCs across all 18 districts in Hong Kong, they can receive personalised case management services, including pairing with free consultation services, co-ordinating arrangements for the Hospital Authority (HA)’s follow-up appointments and medication refills as necessary (click here for service workflow). The services are not subject to district boundaries. The Centres may assist in changing the HA service points, sparing the need for travelling across districts.
• Hotlines are available on the websites of the Primary Healthcare Commission and the DHCs.

• Individuals injured in the fire and admitted to public hospitals under the HA receive full fee waivers for all necessary healthcare services (including drugs and medical devices) through the entire process of their treatment and rehabilitation.
• All residents (including foreign domestic helpers) of the eight blocks at Wang Fuk Court receive full medical fee waivers until December 31, 2026. The waivers cover in-patient services, family medicine and specialist out-patient clinics (SOPCs) services (including psychiatry SOPCs), accident and emergency services, day hospitals, day procedures, community services and Chinese Medicine Clinics cum Training and Research Centres (CMCTRs) under the HA. Clinics, dental clinics and health centres under the Department of Health will also provide full fee waivers to affected residents until December 31, 2026.

• The Family Medicine clinics of the HA have strengthened their services to provide doctor consultations, treatments, and medication dispensing to support affected residents. Residents can make priority booking for services via the mobile application "HA Go".

• Free family doctor service scheme will support affected residents until February 28, 2026. Affected residents can call the hotlines of the DHCs across all 18 districts in Hong Kong to have services arranged, regardless of their current place of residence.
• Based on the situations of individual cases and the preferences of affected residents, DHCs will pair them with private family doctors participating in the scheme or the HA's Family Medicine Out-patient (FMOP) Services. Affected residents can receive up to three free consultations, through the DHCs' arrangements, covering drug prescriptions.

• Free Chinese medicine (CM) consultation scheme will support affected residents until February 28, 2026. Affected residents can call the hotlines of the DHCs across all 18 districts in Hong Kong to have services arranged, regardless of their current place of residence. They can receive up to three free CM consultation services, including the provision of medication and related treatments based on their clinical needs.
• The Chinese Medicine Hospital of Hong Kong (CMHHK) provides full fee waivers to all residents of the eight blocks at Wang Fuk Court (including foreign domestic helpers), and all individuals injured in the fire and admitted to public hospitals under the HA until December 31, 2026. The waivers cover all government-subsidised services of CMHHK.
• The CMCTRs under the HA provide full medical fee waivers to all residents of the eight blocks at Wang Fuk Court (including foreign domestic helpers) until December 31, 2026, covering government-subsidised CM outpatient services.

• Free denture replacement services will address the needs for replacement of lost dentures due to the fire and provide dental treatments for affected residents until February 28, 2026.
• Residents in need can receive at least one free dental consultation and one follow-up appointment (subject to clinical need) through the arrangement of the DHCs. The services include denture replacement and oral treatment.

• Compassionate Support Programme for Bereaved Families - multi-disciplinary professional teams arranged by non-governmental organisations have been providing free mental health support services to bereaved families.
• Project to enhance mental health support for Wang Fuk Court residents.
• Advisory Committee on Mental Health co-ordinates multiple measures to support mental health needs relating to Tai Po fire
  (https://www.info.gov.hk/gia/general/202512/12/P2025121200984.htm)

• The "18111 - Mental Health Support Hotline" addresses the emotional distress that the public may experience due to the incident. Tel: 18111 (also supports WhatsApp function)
• Support information on coping with stress or negative emotions is available on Shall We Talk website: https://www.shallwetalk.hk/en/

• The HA's 24-hour Mental Health Direct hotline, manned by psychiatric nurses, offers professional advice and support on mental health issues to callers, including provision of risk assessment and referral to the HA's mental health services as appropriate. Tel: 2466 7350

1. Social workers, clinical psychologists and professional support teams have been deployed to temporary shelters for provision of assistance to affected residents, including emotional support, financial assistance, and residential care and occasional child care services;

2. Medical social workers of public hospitals are providing emotional support and welfare services to the injured and their families;

3. All Integrated Children and Youth Services Centres and Youth Centre in Tai Po are operating the whole day for provision of care services to support parents who are not able to take care of their children in the district.

Social workers of the Social Welfare Department (SWD) will contact every affected households and provide them with assistance and follow-ups according to their needs.

Members of the public may call the SWD hotline (Tel: 2343 2255) for emotional support and welfare services.

Carers of elderly persons and persons with disabilities may also call the Designated Hotline for Carer Support (Tel: 182 183) for assistance.