Medical and Counselling Services

Organisation	Services	Relevant Information
Department of Health	The 24-hour "18111 - Mental Health Support Hotline" provides emotional support to the public in need	Tel: 18111 https://www.shallwetalk.hk/en/get-help/mental-health-support-hotline-18111/
Department of Health	Shall We Talk	https://www.shallwetalk.hk/en/
Hospital Authority	HA mental health enquiry hotline provides round-the-clock psychological support services to the public in need	Tel: 2466 7350 https://www.info.gov.hk/gia/general/202511/27/P2025112700738.htm
Hospital Authority	HA Family Medicine clinics provide doctor consultations, treatments, and medication dispensing services for victims in need	https://www.info.gov.hk/gia/general/202511/27/P2025112700738.htm
Hospital Authority	Enhancement of HA government subsidized Chinese Medicine services in Sha Tin, Tai Po and North District, including special arrangement for victims to reschedule appointment and dispense medication	https://www.facebook.com/share/p/1G7x4hvrM1/?mibextid=wwXIfr (Chinese only)
Primary Healthcare Commission	Set up medical stations at all temporary shelters to provide basic medical assessments, referral services, prescribing drugs, treatment for minor injuries, and psychological support	https://www.info.gov.hk/gia/general/202511/27/P2025112700498.htm
Primary Healthcare Commission	Coordinate public and private mental‑health professionals to provide emotional and psychological support to residents when they identify missing family members through photographs, and to offer referral services where necessary	https://www.info.gov.hk/gia/general/202511/27/P2025112700498.htm
Social Welfare Department	Social workers, clinical psychologists and professional support teams have been deployed to temporary shelters for provision of assistance to affected residents, including emotional support, financial assistance, and residential care and occasional child care services; Medical social workers of public hospitals are providing emotional support and welfare services to the injured and their families; All Integrated Children and Youth Services Centres and Youth Centre in Tai Po are operating the whole day for provision of care services to support parents who are not able to take care of their children in the district.	Social workers of the Social Welfare Department (SWD) will contact every affected households and provide them with assistance and follow-ups according to their needs. Members of the public may call the SWD hotline (Tel: 2343 2255) for emotional support and welfare services. Carers of elderly persons and persons with disabilities may also call the Designated Hotline for Carer Support (Tel: 182 183) for assistance.
Hong Kong Police Force	Police Casualty Enquiry Hotline	Tel: 1878 999 https://www.info.gov.hk/gia/general/202511/26/P2025112600652.htm
Education Bureau	Counselling suggestions and Q&As for schools and parents	Assist teachers and parents in supporting students to cope with the incident and handle their anxiety https://www.edb.gov.hk/en/teacher/crisis-management/about-crisis-management/index.html
Hong Kong Family Welfare Society	Education Bureau – Teachers' Helpline	Counsellors of the "Teachers' Helpline" have stepped up their telephone counselling and support for affected teachers and principals Tel: 8100 3361