Financial Support
| Organisation | Item | Relevant Information |
|---|---|---|
| General Chinese Charities Fund | Emergency Cash Subsidy | An emergency cash subsidy of HK$10,000 will be provided to each affected household to offer immediate relief. Households in all 8 blocks at Wang Fuk Court (i.e. residents living in Wang Fuk Court, including tenants) are eligible. Flat owners who are not occupiers are not target of subsidy. |
Flexible Handling of Fees and Bills of Residents
| Organisation | Services | Relevant Information |
|---|---|---|
| Special Administrative Region Government | Flexible handling of relevant government fees and bills |
|
| Public Utilities | Support Services |
|
| Telecommunications Service Providers and Domestic Pay Television Programme Service Provider | Provide assistance to the affected customers such as offering services fee waivers, free rental of smart phones and free pre-paid SIM cards |
HKT Customer Hotlines: csl.: 2345 3366 / 2512 3123 1O1O: 2345 3366 / 2888 1010 Club Sim: 2345 3366 / 1833 123 Netvigator & HKT Home Phone: 2345 3366 / 1000 Now TV: 2345 3366 / 1833 888 HKBN Customer Hotline: 128 100 China Mobile Hong Kong Customer Hotline: 2945 8883 HGC Customer Hotline: 1223 3HK ("3") Customer Hotline: 1033 SmarTone Customer Hotline: 2880 2688 https://www.ofca.gov.hk/en/taipo/index.html https://www.info.gov.hk/gia/general/202512/03/P2025120300817.htm |
Other Support
| Organisation | Services | Relevant Information |
|---|---|---|
| Urban Renewal Authority | Disbursement of “Operation Building Bright 2.0” subsidies to eligible owners |
Through co-ordination between the Development Bureau and the Home and Youth Affairs Bureau, the Urban Renewal Authority (URA) has departed from its standard practice of disbursing subsidies to an Owners’ Corporation’s account and releasing only 85 per cent of the funds before confirming the discharge of relevant Statutory Orders. Under this exceptional arrangement, 100 per cent of the Operation Building Bright (OBB) 2.0 subsidy will be issued directly by cheque to approximately 1 700 eligible owner-occupiers and elderly owner-occupiers of Wang Fuk Court (WFC). The subsidy amounts are $40,000 and $50,000 respectively. This streamlined approach ensures that the funds reach residents more efficiently, with Hop On Management Company Limited (Hop On), the appointed administrator for WFC in Tai Po, facilitating the distribution of these cheques. Under the “one social worker per household” mechanism arranged by the Social Welfare Department, social workers will assist in reaching out to eligible owners. Upon obtaining the owners’ consent, their contact information will be shared with Hop On for follow-up. Hop On will then contact the owners to explain the distribution logistics and schedule appointments for the time and location for cheque collection. Hop On will establish multiple collection points across various districts this month. Eligible owners can collect their cheques at their prearranged time slots at designated locations in Hong Kong, Kowloon, and the New Territories (including areas near transitional housing projects where more residents currently reside). Details of the collection schedule and locations will be uploaded to Hop On’s website shortly for viewing. For enquiries regarding the subsidy scheme, owners may call the URA’s OBB 2.0 hotline at 3188 1188. https://www.info.gov.hk/gia/general/202602/03/P2026020300665.htm |
| Social Welfare Department | One Social Worker per Household | The Social Welfare Department has fully implemented the "One Social Worker per Household" arrangement, working together with the matched civil servants to provide assistance to residents, aiming to fully support the government's aftermaths handling and follow up the welfare needs of the residents. To distribute living allowances, condolence payments, funeral grants, injury subsidies, etc. to residents and affected persons, and assist them in applying for other aid from relevant departments (For example, Home and Youth Affairs Bureau and Legal Aid Department) and organisations:
(i) Po Leung Kuk Charity Fund for the Disadvantaged, $30,000 to each deceased (https://efms.poleungkuk.org.hk/forms/application/nQpz4yJrb27JdWLDX7wK) (ii) Pok Oi Hospital Emergency Relief Fund, $20,000 to each deceased (https://pokoi.org.hk/news/press-release/106779) (Chinese only) (iii) Yan Chai Emergency Assistance Relief Fund, $20,000 to each deceased (https://www.yanchai.org.hk/en/fire-incident-tai-po) (iv) Lok Sin Tong funeral and burial assistance services, $10,000 to each deceased (https://www.loksintong.org/news/detail?id=1281&_lang=en) (v) Yan Oi Tong “Love and Care” Project, $20,000 to each bereaved family (vi) Tung Wah Group of Hospitals Funeral Fund, $70,000 to each bereaved family (https://www.tungwah.org.hk/press-release/東華三院為大埔宏福苑火警事故提供緊急援助-與受/) (Chinese only) Second batch: (i) Yan Oi Tong "Love and Care" Emergency Fund (Second Phase), $8,000 to each household of owner-occupier or tenant (https://www.facebook.com/share/p/14a47MG5E5B/) (Chinese only) (ii) Yan Chai Emergency Assistance Relief Fund, $50,000 to each household of owner-occupier or tenant of the seven affected buildings (in two batches), and $20,000 to each household of owner-occupier or tenant of Wang Chi House (in two batches) (iii) Lok Sin Tong - Lok Sin Tong Caring Fund, $3,000 to each household of owner-occupier or tenant (https://www.loksintong.org/news/detail?id=1281) (iv) Subsidy for Wang Fuk Court by Tung Wah Group of Hospitals, $30,000 to each household of all flat owners and tenants, and $100,000 for each household of the deceased construction worker donated by Fusheng Media Culture Company and Mr Eric Tsang (v) China Social Welfare Foundation, $30,000 to each household of all flat owners, $10,000 to each household of tenants, and $30,000 to each deceased or missing person (https://www.mhahk.org.hk/index.php/20251210fufund/) (Chinese only) Hospitalisation Subsidy: (i) Po Leung Kuk hospitalisation subsidy, $10,000 to each hospitalised patient (ii) Pok Hoi Hospital hospitalisation subsidy, $5,000 to each hospitalised patient (https://pokoi.org.hk/en/news/press-release/106564) (Chinese only) (iii) China Social Welfare Foundation hospitalisation subsidy, $20,000 to each hospitalised patient (https://www.mhahk.org.hk/index.php/20251210fufund/) (Chinese only) (iv) Tung Wah Group of Hospitals hospitalisation subsidy, $50,000 to each hospitalised flat owner, tenant or construction worker, $20,000 to each visitor who is hospitalised (v) Yan Chai Hospital hospitalised subsidy, $20,000 to those who stay in hospital for seven days or more, and $10,000 to those who stay in hospital for six days or less |
| Hong Kong Monetary Authority and Hong Kong Association of Banks | Emergency Support Measures | The Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks (HKAB) have introduced emergency support measures, including setting up 24-hour hotlines by retail banks, a six-month pre-approved repayment grace period, prioritising the handling of bank account matters, document replacements for affected individuals, etc. In addition, the three note-issuing banks (The Hongkong and Shanghai Banking Corporation Limited, Standard Chartered Bank (Hong Kong) Limited, and Bank of China (Hong Kong) Limited) will provide services to verify and exchange any bank notes and coins issued by note-issuing banks or the Government that were damaged in the fire. |
| Hong Kong Monetary Authority and Hong Kong Association of Banks | Credit Support Measures | The HKMA and HKAB are providing credit support measures for affected residents, such as emergency interest‑free or low‑interest loans; expanding the coverage of credit support measures to include construction workers, cleaning workers, and security guards who were injured or passed away in the incident, as well as their family members; and closely following up on subsequent mortgage arrangements. |
| Monetary Authority, Banking Industry and Relevant Government Departments | Establish a collaborative mechanism to assist family members in expediting the handling of bank accounts and safe deposit boxes of the deceased | Expediting the handling of the deceased's bank accounts and safe deposit boxes - the HKMA has established a collaborative mechanism with the banking industry and relevant government departments to assist family members in expediting the handling of bank accounts and safe deposit boxes of the deceased. Family members who need to verify whether the deceased held accounts or safe deposit boxes with local retail banks may contact their assigned social worker under the Social Welfare Department's "one social worker per household" arrangement. The assigned social worker will obtain the deceased's bank account information via a dedicated task force, and provide the information as soon as possible to facilitate follow-up by banks. After receiving the consolidated bank account information from the social worker, family members can contact banks' designated officers or visit branches to obtain details of the deceased's bank accounts and safe deposit boxes, as well as handle account matters. The Government is also actively working with other financial regulators to expand the mechanism, with a view to facilitating relatives to make one-stop enquiries about the information of the accounts held by the deceased at other financial institutions (such as insurance companies, Mandatory Provident Fund (MPF) trustees and brokers). In addition, all retail banks in Hong Kong will make vacant safe deposit boxes available to the residents affected by the fire for temporary safekeeping of personal belongings, with the relevant fees waived for one year. |
| Insurance Authority and Hong Kong Federation of Insurers | Co-ordinate the insurance industry's handling of inquiries and claims from affected individuals; assist the affected individuals in contacting relevant insurance companies |
|
| Mandatory Provident Fund Schemes Authority | Upon the appeal, MPF trustees proactively provide financial assistance for affected residents |
|
| MTR Corporation Limited | Donation of Octopus Card (Preloaded with $2000) | https://www.mtr.com.hk/archive/corporate/en/press_release/PR-25-084-E.pdf |
