Financial Support
Government Financial Support
| Organisation | Services | Relevant Information |
|---|---|---|
| Special Administrative Region Government | Emergency Cash Subsidy | An emergency cash subsidy of HK$10,000 will be provided to each affected household to offer immediate relief. Households in all 8 blocks at Wang Fuk Court (i.e. residents living in Wang Fuk Court, including tenants) are eligible. Flat owners who are not occupiers are not target of subsidy. |
| Special Administrative Region Government | Living Allowance | A living allowance of HK$100,000 will be provided to each affected household. This applies to households in all 8 blocks at Wang Fuk Court (residents living in Wang Fuk Court, including tenants). Flat owners who are not occupiers are not target of subsidy. |
| Special Administrative Region Government | Token of Solidarity | A token of solidarity of HK$200,000 will be provided to the families of each deceased from the fire at Wang Fuk Court in Tai Po. Families of the deceased (including Wang Fuk Court residents, foreign domestic helpers, visitors, persons working at Wang Fuk Court during the fire) are eligible. |
| Special Administrative Region Government | Funeral Grant | A funeral grant of HK$50,000 to the families of each deceased from the fire at Wang Fuk Court in Tai Po. Families of the deceased (including Wang Fuk Court residents, foreign domestic helpers, visitors, persons working at Wang Fuk Court during the fire) are eligible. |
| Social Welfare Department | Injury Grant | An injury grant will be provided to all injured persons from the fire, since the injured may lose part of their income during hospitalisation and have immediate living needs after discharge. Calculated from the date of admission, $100,000 will be granted to those who stay in hospital for seven days or more, and $50,000 will be granted to those who stay in hospital for six days or less. |
| Education Bureau | Student Grant | A special subsidy of $20,000 will be granted to students living at Wang Fuk Court in Tai Po for them to repurchase textbooks, stationery, computers, and other learning tools, or for transportation expenses between temporary accommodations and schools. The subsidy covers those studying in day schools, including secondary schools, primary schools, special schools and kindergartens, as well as those studying full-time in locally accredited courses at post-secondary institutions. The subsidy will be distributed to the students through the day schools. |
| Labour Department | Subsidy for Workers | A special subsidy of $20,000 will be offered to construction workers, cleaning workers, and security guards working at Wang Fuk Court in Tai Po to cover their loss of income due to employment stoppage or their need to repurchase business equipment. It will be followed up by the Labour Department (LD). The LD is contacting relevant trade unions and service contractors, etc to arrange for the workers to make applications for the subsidy. Moreover, the workers concerned may also download the application form (www.labour.gov.hk/common/public/lrd/applicationform-workersubsidy_en.pdf), and return the completed form by fax: (2697 3394); email (lrd-hq@labour.gov.hk); by post or in person to the Office of Labour Relations Division (Shatin and Taipo) (Address: Rooms 304-313, 3/F, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories). For enquiries on the workers' subsidy, please call the LD hotline at 2929 4054. https://www.info.gov.hk/gia/general/202512/03/P2025120300716.htm |
| Labour Department | Subsidy for Foreign Domestic Helpers | A special subsidy of $20,000 will be provided to foreign domestic helpers (FDHs) employed at Wang Fuk Court in Tai Po. They may not have support from family or relatives in Hong Kong, and their personal belongings may already be completely destroyed by the blaze, or their employers may have tragically passed away. It will be followed up by the LD. The LD is liaising with the relevant consulates-general in Hong Kong and the affected households to arrange applications for the subsidy by the affected FDHs. In addition, the FDHs concerned may download the application form (www.fdh.labour.gov.hk/res/pdf/applicationform-fdhsubsidy.pdf) and return the completed form by fax (3101 0604), email (fdh-subsidy@labour.gov.hk), by post or in person to the Foreign Domestic Helpers Division of the LD (Address: 16/F, One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon). For enquiries about the subsidy for FDHs, please call the LD hotline at 3582 8987. https://www.info.gov.hk/gia/general/202512/03/P2025120300716.htm |
| Special Administrative Region Government | Grant for Flat Owners | A special one-off grant of $100,000 will be provided to flat owners of all the eight blocks at Wang Fuk Court in Tai Po. |
| Special Administrative Region Government | Rental Grant for Flat Owners | An annual rental grant of $150,000 will be provided to owners of each of the flats in Wang Fuk Court to give them more flexibility and choices in their accommodation arrangements. The grant will be provided for two years and disbursed on a semi-annual basis, with each payment being $75,000. The grant is provided on a non-accountable basis. |
| Special Administrative Region Government | Relocation Grant for Flat Owners | A one-off relocation grant of $50,000 will be provided to the relevant flat owners of Wang Fuk Court to subsidise the relocation and costs for replacing items such as furniture and appliances. The grant is provided on a non-accountable basis. |
| Special Administrative Region Government | Relocation Grant for Tenants |
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The above-mentioned emergency cash subsidy, living allowance, token of solidarity, funeral grant, injury grant, grant for flat owners, rental grant for flat owners, relocation grant for flat owners and relocation grant for tenants will be disbursed through the Social Welfare Department (SWD)’s “one social worker per household” mechanism. The SWD will handle the cases in accordance with the relevant land registration records and flat owners are not required to submit ownership documents. The SWD social workers will provide for the affected households all necessary assistance. Those not yet in touch with the SWD are advised to leave their contact information by calling 182 183 as soon as possible.
Flexible Handling of Fees and Bills of Residents
| Organisation | Services | Relevant Information |
|---|---|---|
| Special Administrative Region Government | Flexible handling of relevant government fees and bills |
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| Public Utilities | Support Services |
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| Telecommunications Service Providers and Domestic Pay Television Programme Service Provider | Provide assistance to the affected customers such as offering services fee waivers, free rental of smart phones and free pre-paid SIM cards |
HKT Customer Hotlines: csl.: 2345 3366 / 2512 3123 1O1O: 2345 3366 / 2888 1010 Club Sim: 2345 3366 / 1833 123 Netvigator & HKT Home Phone: 2345 3366 / 1000 Now TV: 2345 3366 / 1833 888 HKBN Customer Hotline: 128 100 China Mobile Hong Kong Customer Hotline: 2945 8883 HGC Customer Hotline: 1223 3HK ("3") Customer Hotline: 1033 SmarTone Customer Hotline: 2880 2688 https://www.ofca.gov.hk/en/taipo/index.html https://www.info.gov.hk/gia/general/202512/03/P2025120300817.htm |
Other Support
| Organisation | Services | Relevant Information |
|---|---|---|
| Social Welfare Department | One Social Worker per Household | The Social Welfare Department has fully implemented the "One Social Worker per Household" arrangement, working together with the matched civil servants to provide assistance to residents, aiming to fully support the government's aftermaths handling and follow up the welfare needs of the residents. To distribute living allowances, condolence payments, funeral grants, injury subsidies, etc. to residents and affected persons, and assist them in applying for other aid from relevant departments (For example, Home and Youth Affairs Bureau and Legal Aid Department) and organisations:
(i) Po Leung Kuk Charity Fund for the Disadvantaged, $30,000 to each deceased (https://efms.poleungkuk.org.hk/forms/application/nQpz4yJrb27JdWLDX7wK) (ii) Pok Oi Hospital Emergency Relief Fund, $20,000 to each deceased (https://pokoi.org.hk/news/press-release/106779) (Chinese only) (iii) Yan Chai Emergency Assistance Relief Fund, $20,000 to each deceased (https://www.yanchai.org.hk/en/fire-incident-tai-po) (iv) Lok Sin Tong funeral and burial assistance services, $10,000 to each deceased (https://www.loksintong.org/news/detail?id=1281&_lang=en) (v) Yan Oi Tong “Love and Care” Project, $20,000 to each bereaved family (vi) Tung Wah Group of Hospitals Funeral Fund, $70,000 to each bereaved family (https://www.tungwah.org.hk/press-release/東華三院為大埔宏福苑火警事故提供緊急援助-與受/) (Chinese only) Second batch: (i) Yan Oi Tong "Love and Care" Emergency Fund (Second Phase), $8,000 to each household of owner-occupier or tenant (https://www.facebook.com/share/p/14a47MG5E5B/) (Chinese only) (ii) Yan Chai Emergency Assistance Relief Fund, $50,000 to each household of owner-occupier or tenant of the seven affected buildings (in two batches), and $20,000 to each household of owner-occupier or tenant of Wang Chi House (in two batches) (iii) Lok Sin Tong - Lok Sin Tong Caring Fund, $3,000 to each household of owner-occupier or tenant (https://www.loksintong.org/news/detail?id=1281) (iv) Subsidy for Wang Fuk Court by Tung Wah Group of Hospitals, $30,000 to each household of all flat owners and tenants, and $100,000 for each household of the deceased construction worker donated by Fusheng Media Culture Company and Mr Eric Tsang (v) China Social Welfare Foundation, $30,000 to each household of all flat owners, $10,000 to each household of tenants, and $30,000 to each deceased or missing person (https://www.mhahk.org.hk/index.php/20251210fufund/) (Chinese only) Hospitalisation Subsidy: (i) Po Leung Kuk hospitalisation subsidy, $10,000 to each hospitalised patient (ii) Pok Hoi Hospital hospitalisation subsidy, $5,000 to each hospitalised patient (https://pokoi.org.hk/en/news/press-release/106564) (Chinese only) (iii) China Social Welfare Foundation hospitalisation subsidy, $20,000 to each hospitalised patient (https://www.mhahk.org.hk/index.php/20251210fufund/) (Chinese only) (iv) Tung Wah Group of Hospitals hospitalisation subsidy, $50,000 to each hospitalised flat owner, tenant or construction worker, $20,000 to each visitor who is hospitalised (v) Yan Chai Hospital hospitalised subsidy, $20,000 to those who stay in hospital for seven days or more, and $10,000 to those who stay in hospital for six days or less |
| Hong Kong Monetary Authority and Hong Kong Association of Banks | Emergency Support Measures | The Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks (HKAB) have introduced emergency support measures, including setting up 24-hour hotlines by retail banks, a six-month pre-approved repayment grace period, prioritising the handling of bank account matters, document replacements for affected individuals, etc. In addition, the three note-issuing banks (The Hongkong and Shanghai Banking Corporation Limited, Standard Chartered Bank (Hong Kong) Limited, and Bank of China (Hong Kong) Limited) will provide services to verify and exchange any bank notes and coins issued by note-issuing banks or the Government that were damaged in the fire. |
| Hong Kong Monetary Authority and Hong Kong Association of Banks | Credit Support Measures | The HKMA and HKAB are providing credit support measures for affected residents, such as emergency interest‑free or low‑interest loans; expanding the coverage of credit support measures to include construction workers, cleaning workers, and security guards who were injured or passed away in the incident, as well as their family members; and closely following up on subsequent mortgage arrangements. |
| Monetary Authority, Banking Industry and Relevant Government Departments | Establish a collaborative mechanism to assist family members in expediting the handling of bank accounts and safe deposit boxes of the deceased | Expediting the handling of the deceased's bank accounts and safe deposit boxes - the HKMA has established a collaborative mechanism with the banking industry and relevant government departments to assist family members in expediting the handling of bank accounts and safe deposit boxes of the deceased. Family members who need to verify whether the deceased held accounts or safe deposit boxes with local retail banks may contact their assigned social worker under the Social Welfare Department's "one social worker per household" arrangement. The assigned social worker will obtain the deceased's bank account information via a dedicated task force, and provide the information as soon as possible to facilitate follow-up by banks. After receiving the consolidated bank account information from the social worker, family members can contact banks' designated officers or visit branches to obtain details of the deceased's bank accounts and safe deposit boxes, as well as handle account matters. The Government is also actively working with other financial regulators to expand the mechanism, with a view to facilitating relatives to make one-stop enquiries about the information of the accounts held by the deceased at other financial institutions (such as insurance companies, Mandatory Provident Fund (MPF) trustees and brokers). In addition, all retail banks in Hong Kong will make vacant safe deposit boxes available to the residents affected by the fire for temporary safekeeping of personal belongings, with the relevant fees waived for one year. |
| Insurance Authority and Hong Kong Federation of Insurers | Co-ordinate the insurance industry's handling of inquiries and claims from affected individuals; assist the affected individuals in contacting relevant insurance companies |
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| Mandatory Provident Fund Schemes Authority | Upon the appeal, MPF trustees proactively provide financial assistance for affected residents |
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| MTR Corporation Limited | Donation of Octopus Card (Preloaded with $2000) | https://www.mtr.com.hk/archive/corporate/en/press_release/PR-25-084-E.pdf |
